Our Mission is to Empower businesses to prioritize customers, ensure exceptional experiences and lasting success.

Meet CX Blue's visionary Founder: Rosecita Jeffers

 Rosecita Jeffers is a consultant in Customer Experience (CX), with a diverse career in marketing consulting, destination marketing, event management, and client services across various industries, including insurance brokerage. She leverages her deep understanding of CX to create strategies that enhance interactions and align with the Caribbean’s unique spirit.

Our founder’s expertise transcends beyond tourism, highlighting CX as an essential element in diverse sectors.

Leadership in Caribbean Tourism

Rosecita’s tenure as CEO of the St. Kitts Tourism Authority and Chairman of the Caribbean Tourism Organization underscores her expertise in using CX to boost tourism. Her leadership in these roles focused on improving visitor satisfaction and benefiting local communities, highlighting her ability to integrate CX into broader economic strategies.

Rosecita has been recognized with the prestigious ‘Jerry Award’ for her contributions to sustainable development in Caribbean tourism.

CX-related Professional & Academic Credentials

Rosecita holds an MBA, providing her with insights into consumer behavior, brand management, and user experience design. Her qualifications are further solidified by her CX-Pro and CXPA certifications showcasing her specialized skills in customer experience management.

 

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CX Blue: Pioneering CX Excellence in the Caribbean

At CX Blue, we are committed to pioneering CX excellence across industries in the Caribbean. We understand that CX is not industry-specific; it is a universal language of customer satisfaction and engagement. Under Rosecita’s guidance, we are dedicated to ensuring that every industry in the Caribbean thrives through unparalleled customer experiences.

Join Us at CX Blue Crafting Unforgettable Caribbean Journeys with Every Interaction.

Let us CX together

Ready to transform your CX strategy into a competitive advantage? Contact our CX experts today to embark on a journey toward unparalleled client experiences.